Privacy Policy

At Spinny Casino, we take privacy seriously. Players trust us with personal details, payment information, and documents that confirm identity. We treat that trust as part of the job. This Privacy Policy explains what we collect, why we collect it, how we protect it, and what rights you have over your data.

By using Spinny Casino, you confirm that you have read and accepted this Privacy Policy. We may update this document from time to time to reflect legal, operational, or security changes. If you continue using Spinny Casino after updates are posted, that counts as acceptance of the revised version.

Data Processing

Spinny Casino processes personal data to meet gambling compliance requirements and to provide access to our games and services. Without this processing, we cannot register accounts, verify players, process deposits and withdrawals, or provide customer support.

Spinny Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Processing personal data is part of running a regulated gambling service. That includes identity checks, fraud prevention, account security, payment screening, and responsible gambling controls where required.

Collection of Information

We collect personal information through Spinny Casino when you register, use the site, contact support, or make payments. The data we collect may include:

  • Registration and communication data: details you provide when creating an account or contacting us, such as your name, date of birth, email address, phone number, and verification documents.
  • Interaction records: messages and logs from live chat, email conversations, and other support channels.
  • Transaction and usage data: records of deposits, withdrawals, betting activity, login history, device information, and site usage patterns.
  • Compliance documentation: identity, address, and payment verification information needed for KYC, fraud prevention, and anti-money laundering checks.

You provide some information directly. Other information is generated through your activity on the site, such as transaction history and system logs.

Use of Information

We use the information we collect to run Spinny Casino responsibly and in line with legal requirements. That includes:

  • Processing deposits, withdrawals, and gameplay-related transactions.
  • Creating and managing your account and providing the services you request.
  • Providing customer support and responding to account questions.
  • Completing identity verification and compliance checks, including KYC and AML screening.
  • Managing responsible gambling controls where appropriate.
  • Detecting, investigating, and preventing fraud, abuse, account takeovers, and other illegal activity.
  • Meeting legal and regulatory duties, including reporting obligations where required by law.
  • Analysing site performance and user activity to improve platform stability, game access, and service quality.
  • Sending promotional messages only where you have given consent, and only within the limits of that consent.

We do not use your personal information for purposes that are incompatible with the reasons it was collected.

Marketing Communications

If you opt in to marketing, Spinny Casino may send promotional messages about offers, rewards, and product updates. You can stop marketing messages at any time through your account settings or by contacting customer support.

Service messages are different. These include security alerts, verification requests, account updates, and payment-related notices. You may still receive these because they are tied to operating your account safely and correctly.

Disclosure of Information

Spinny Casino does not sell or rent your personal data.

We may share information when it is necessary to run the service, process payments, complete verification checks, or meet regulatory duties. This may include sharing data:

  • Within our group of companies, where required for account management, platform operations, compliance, and support.
  • With trusted partners involved in operating the service, including payment providers, fraud prevention services, and identity verification partners.
  • With third-party service providers that help us deliver core functions, such as hosting, security monitoring, analytics, and customer support tooling.
  • With authorities, regulators, or law enforcement when required by law, or when needed to address fraud, money laundering, or other unlawful activity.

Where we share data with third parties, we do so under confidentiality and data protection obligations designed to keep your information protected.

Data Security and Retention

Spinny Casino applies technical and organisational security measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. This includes access controls, encryption where appropriate, monitoring, and secure handling of verification documents.

We keep personal data only for as long as needed for the purposes described in this policy, and for as long as we are required to keep it under applicable legal and regulatory rules. For anti-money laundering purposes, some records are retained for a minimum of five years after account closure, in line with AML requirements.

Once retention periods expire, data is deleted or anonymised unless another lawful basis requires continued storage.

Cookies and Tracking

Spinny Casino uses cookies and similar technologies to support site functionality, account access, security, and performance analysis. Cookies help us:

  • Keep you logged in and maintain session security.
  • Remember site preferences and settings.
  • Monitor performance and identify technical problems.
  • Understand how players use the site so we can improve navigation and stability.
  • Support marketing functions where you have provided consent.

You can manage cookie settings through your browser. Blocking cookies may affect how the site works, including login functions and certain account features.

Your Rights and Contact Information

Depending on your location and the applicable data protection laws, you may have rights over your personal data, including the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where a lawful basis allows it.
  • Object to certain processing, including marketing-related processing.
  • Withdraw marketing consent at any time.
  • Request restrictions on processing in specific circumstances.

To make a request, contact our customer support team and ask for the Data Protection Officer. If you believe your data has been handled in a way that breaches applicable data protection law, you may also file a complaint with the relevant supervisory authority under GDPR where it applies.

Spinny Casino treats privacy as part of player safety. If you have questions about what we collect or why we ask for certain documents, contact us and we’ll explain what’s required and what’s optional.